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Suralink

Client collaboration platform for document requests & workpapers
Added:
August 6, 2025

TL;DR

  • Cloud-based client collaboration platform that streamlines document collection, workpaper preparation, and file sharing for accounting firms
  • Combines PBC request list management with integrated workpaper tools to reduce engagement time by 25-40%
  • Designed for audit, tax, advisory, and internal audit teams handling 800,000+ users across 1,200+ top firms
  • Features real-time dashboards, e-signatures, AI-powered search, and enterprise-grade security with SOC 2 Type II compliance

What is Suralink

Suralink is a comprehensive client collaboration platform specifically designed for accounting and professional service firms to streamline document collection, workpaper preparation, and secure file sharing. The platform addresses the critical challenge of managing client document requests and engagement workflows by providing a centralized hub that replaces inefficient email chains, manual tracking spreadsheets, and disconnected systems. As the first fully integrated solution combining client-focused PBC (Provided by Client) technology with automated workpaper preparation tools, Suralink enables firms to reduce engagement completion time by 25-40% while improving client satisfaction and data security. The platform serves over 800,000 users across 1,200+ top accounting firms including BDO, CBIZ, and Armanino.

Key Features
  • Request List Management: Create, send, and track document requests in real-time with customizable templates, automated reminders, and progress dashboards. This eliminates endless email chains and provides complete visibility into client readiness status.
  • Workpaper Suite: Prepare and review workpapers more efficiently with native Excel integration, automated data matching, and document linking capabilities. Teams can collaborate directly within workpapers while maintaining version control and audit trails.
  • AI-Powered Search and Verification: Leverage artificial intelligence to quickly search through documents, verify completeness, and ensure accuracy. The "Ask Anything" feature allows users to query documents using natural language for instant answers.
  • E-Signature Integration: Convert any document into one that can be electronically signed with built-in KBA (Knowledge-Based Authentication) for enhanced security. Track signature status and automate follow-ups for unsigned documents.
  • In-App Collaboration Tools: Tag team members and clients directly in documents, leave pinned comments on specific areas, and communicate through integrated chat. All conversations are preserved within the engagement context.
  • Real-Time Dashboards and Reporting: Monitor engagement progress, client response rates, and team productivity through customizable dashboards. Generate reports on engagement status, bottlenecks, and client readiness metrics.
  • Enterprise Security and Compliance: Protect sensitive data with SOC 2 Type II compliance, bank-level encryption, SSO support, and comprehensive audit trails. Role-based permissions ensure users only access appropriate information.
  • API and Integrations: Connect with popular accounting tools like Trullion, DataSnipper, and Materia through 50+ API endpoints. The Professional package includes 3,000 API calls per 5 minutes for seamless data flow.

Who is Suralink for?

  • Public Accounting Firms: Audit, tax, and advisory teams managing multiple client engagements who need to streamline document collection and reduce administrative burden
  • Internal Audit Departments: Corporate internal audit teams requiring secure collaboration tools for audit workflows and documentation management
  • Mid-Market to Large Accounting Firms: Firms with 50+ professionals handling complex engagements across multiple service lines and locations
  • Client Service Teams: Engagement managers and senior associates responsible for coordinating document requests and maintaining client relationships
  • Compliance and Risk Advisory Professionals: Teams conducting SOC audits, risk assessments, and compliance reviews requiring secure document exchange
  • Regional and National CPA Firms: Multi-office firms needing standardized processes and centralized visibility across all engagements

Key Use Cases & Applications

  • Annual Audit Engagements: Streamline PBC list creation, track document collection progress, and prepare workpapers collaboratively while maintaining clear audit trails
  • Tax Return Preparation: Collect tax documents systematically, obtain e-signatures on returns and engagement letters, and maintain organized digital files for each client
  • Monthly Close Procedures: Request recurring documents from clients, automate reminder workflows, and maintain standardized processes across multiple entities
  • Due Diligence Projects: Manage complex document requests for M&A transactions with secure file sharing, real-time progress tracking, and controlled access permissions
  • SOC and Compliance Audits: Coordinate evidence collection from multiple departments, track testing completion, and maintain comprehensive documentation for regulatory reviews
  • Client Onboarding: Standardize new client intake with templated request lists, automated KYC document collection, and e-signature capabilities for engagement letters
Pros
  • Significant Time Savings: Users report 25-40% reduction in engagement completion time through automated workflows and elimination of manual follow-ups
  • Superior Client Experience: Intuitive portal design requires minimal training for clients, leading to faster document submission and higher satisfaction rates
  • Comprehensive Platform: Unlike competitors focusing on single features, Suralink combines PBC management, workpaper tools, and collaboration in one integrated solution
  • Industry-Specific Design: Built specifically for accounting workflows with features like roll-forward capabilities, approval workflows, and engagement archiving
  • Enterprise-Grade Security: SOC 2 Type II compliance and bank-level encryption provide confidence when handling sensitive financial data
  • Proven Scale: Trusted by 1,200+ top firms with over 2 million engagements created and 135 million files protected
Cons
  • Pricing Transparency: Requires contacting sales for pricing information with no public pricing tiers or starting costs available
  • Learning Curve for Advanced Features: While basic functions are intuitive, features like API integration and advanced workpaper tools require dedicated training sessions
  • Integration Limitations: While offering key integrations, the platform may not connect with all legacy accounting systems or niche industry tools

Pricing Info

Standard Package

  • Pricing: Contact for pricing
  • Features:
  • Dynamic request list management
  • Client access and request list views
  • Templates
  • Roll forward
  • High priority requests
  • Customizable user portal
  • Individual user assignment
  • Integrated chat/comments
  • Instant notifications
  • Real-time dashboards
  • Automation
  • Approval workflows
  • Bulk download
  • Archive engagements
  • Full audit trail
  • Report delivery
  • Cloud based–access from anywhere
  • SSO for firms
  • File previewer (basic)

Professional Package

  • Pricing: Contact for pricing
  • Includes: Everything in Standard, plus:
  • File previewer (advanced) with quick nav + advanced search
  • Pinned and tagged comments
  • Ask anything (AI-powered)
  • E-signature
  • KBA (Knowledge-based authentication)
  • User permissions
  • Automated reminders
  • Certificate of completion
  • Full audit trail
  • Guest signer
  • API access (3k calls per 5 mins)
  • 50+ API endpoints
  • Technology integrations (Trullion, DataSnipper, Materia)
  • Customized implementation and training plan (up to 3 live training sessions)
  • Assigned Customer Success Manager
FAQs
Suralink replaces scattered email chains with a centralized portal where clients can view all document requests, upload files directly, and track their progress. The platform sends automated reminders, allows in-document commenting, and provides real-time status updates. This reduces client confusion, eliminates duplicate requests, and creates a clear audit trail of all communications and document exchanges.
Suralink integrates with Trullion for AI-powered audit procedures, DataSnipper for automated data extraction, and Materia for enhanced analytics. The Professional package includes API access with 50+ endpoints allowing 3,000 calls per 5 minutes, enabling custom integrations with firm-specific tools. The platform also supports SSO for seamless user authentication.
The Workpaper Suite provides native integration with Excel-based workpapers, allowing teams to link supporting documents directly to cells, automate data matching between source documents and workpapers, and collaborate through comments without leaving Excel. Changes are tracked automatically, and multiple team members can review workpapers simultaneously while maintaining version control.
Suralink maintains SOC 2 Type II compliance, uses bank-level encryption for data in transit and at rest, and provides role-based access controls. The platform includes comprehensive audit trails, SSO support for firms, and secure guest access for external users. All data is stored in secure cloud infrastructure with regular security audits and monitoring.
Yes, Suralink is designed for enterprise scalability, currently serving firms with hundreds of users across multiple locations. The platform offers customized implementation plans, up to 3 live training sessions, and dedicated Customer Success Managers for Professional package users. Standardized templates and workflows can be deployed firm-wide while allowing customization for specific practice areas or offices.
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